A robust Privacy Policy is a legal necessity for any e-commerce platform in India, especially with the introduction of the Digital Personal Data Protection Act, 2023 (DPDP Act). This law emphasizes explicit consent, data minimization, and accountability.

Here's a template for Promote Sphere's Privacy Policy, structured to comply with Indian regulations and best practices:

Privacy Policy - Promote Sphere

Effective Date: July 2, 2025

At Promote Sphere ("we," "our," or "us"), we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

This Privacy Policy applies solely to information collected by Promote Sphere through the Site and does not apply to information collected offline or by other means.

1. Information We Collect

We collect personal information from you in a variety of ways when you interact with our Site. This information includes:

a. Personal Data You Provide: We collect personal information that you voluntarily provide to us when you register on the Site, place an order, express an interest in obtaining information about us or our products and services, participate in activities on the Site, or otherwise contact us. The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use. The Personal Data we collect may include:

• Contact Details: Name, email address, postal address, phone number.

• Account Information: Username, password.

• Financial Data: Payment information (credit card numbers, debit card numbers, bank account details – securely processed through our payment gateway partners). We do not store full credit card details on our servers.

• Demographic Information: Age, gender (optional).

• Communications: Any information you provide when you contact our customer support, send us emails, or participate in surveys.

b. Information Collected Automatically: When you visit, use, or navigate the Site, we automatically collect certain information. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes. This information may include:

• Device Information: IP address, browser type, operating system, device name, device identification numbers.

• Usage Data: Information about how you use our Site, such as the pages you visit, the products you view, the time spent on pages, referral sources, search terms used, and your clicks and interactions.

• Log Files: Information that browsers send whenever you visit a website.

• Location Data: General location data (e.g., city/state inferred from your IP address).

c. Information from Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to access or store information. A cookie is a small text file that is stored on your device. These technologies help us to personalize your experience, analyze site usage, improve our services, and deliver relevant advertisements.

• Strictly Necessary Cookies: Essential for the Site to function.

• Performance and Analytics Cookies: Help us understand how visitors interact with our Site by collecting and reporting information anonymously.

• Functionality Cookies: Remember choices you make to improve your experience (e.g., language preferences, login details).

• Targeting/Advertising Cookies: Used to deliver more relevant advertisements to you based on your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.

d. Information from Other Sources: We may obtain information from other sources, such as public databases, marketing partners, social media platforms, and other third parties. Examples of information we receive from other sources include:

• Social media profile information (your name, gender, birthday, email, current city, state and country, user identification numbers for your contacts, profile picture URL, and any other information that you choose to make public).

• Marketing leads and search results.

2. How We Use Your Information

We use the information we collect or receive for various purposes, including:

• To Facilitate Account Creation and Log In: To manage your account and provide you with access to our services.

• To Fulfill and Manage Orders: To process your purchases, payments, deliver products, and provide you with order confirmations and invoices.

• To Provide Customer Support: To respond to your inquiries, assist with product issues, and provide general customer service.

• To Send Marketing and Promotional Communications: To send you information about our products, services, offers, and promotions that we believe may be of interest to you. You can opt-out of these communications at any time.

• To Improve Our Site and Services: To understand how our users interact with our Site, analyze trends, and develop new products, features, and functionality.

• To Personalize Your Experience: To tailor content and product offerings to you based on your Browse history and preferences.

• To Ensure Security and Prevent Fraud: To protect against unauthorized access, use, or disclosure of personal information and to detect and prevent fraudulent transactions.

• To Administer Contests, Promotions, and Surveys: To manage your participation in various promotional activities.

• To Comply with Legal Obligations: To meet our legal and regulatory requirements, including responding to lawful requests from public authorities.

3. Disclosure of Your Information

We may share your information with third parties only in the following circumstances:

• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. These include payment processors, shipping companies, marketing service providers, data analysis providers, email delivery services, hosting services, and customer service providers. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).

• Protecting Rights and Safety: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

6. Your Privacy Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have certain rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.

• Right to Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent and there is no other legal basis for processing.

• Right to Grievance Redressal: You have the right to get your grievances addressed in a time-bound and effective manner.

• Right to Nominate: You can nominate another person to exercise your rights in case of your death or incapacity.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may require you to verify your identity before responding to such requests.

7. Consent Withdrawal

Where we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. However, please note that if you withdraw your consent, we may not be able to provide certain services to you.

8. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18 without parental consent, we will take steps to delete that information promptly. If you believe we might have any information from or about a child under 18, please contact us.

9. Links to Third-Party Websites

The Site may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Promote Sphere Email: contact@promotesphere.com Phone: +919761555656 Address: vill-rajpura meerut 245206